The Anguilla Electricity Company (ANGLEC) has confirmed that the government’s promised subsidy has not yet been applied to customer bills but will be credited soon.
The power provider said totals for April have been calculated using the new fuel surcharge of EC$0.88 per kilowatt-hour, which more than doubled from $0.42 per kWh on 1 April.
In a notice issued on 4 May, the company explained that, as an independent utility, it is required to bill customers at the full rate based on actual usage.
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ANGLEC will then invoice the government based on verified monthly usage before subsidy credits are applied to customer accounts.
“In simple terms, your bill shows what you used first, and then the government applies its portion after confirmation of your usage to reduce what you have to pay at the billing deadline,” the notice said.
The relief package, announced by the Government of Anguilla on 30 March, is a temporary measure aimed at easing rising energy costs amid geopolitical tensions.
For the accommodation sector, usage costs are capped at $0.65 per kWh, while domestic customers will receive support on amounts exceeding $0.42 per kWh for two months.
Once government payments are processed, customers with online accounts will be able to view updated balances reflecting the reduced rates and pay the adjusted amount.
ANGLEC said it is working closely with the government to ensure the process runs smoothly and will provide further updates via radio and social media ahead of payment deadlines.
Customers with questions are encouraged to contact ANGLEC directly and rely on official updates from the company and the government.
