A new emergency services call centre is scheduled to be up and running in Anguilla by December, according to the Governor’s Office.
In a Facebook statement on 17 October, the office said the recruitment of control room call supervisors and call handlers is now complete.
“After an extensive training programme the control room is schedule [sic] to become fully operational by the end of the year,” it added.
Governor Julia Crouch and Deputy Governor Perin Bradley paid a visit to the National Emergency Operations Centre in The Valley where the call centre will be based.
The centre will handle all 911 calls to the emergency services, including police, firefighters and ambulance, with staff trained to deal with a wide range of emergencies.
Currently officers at the Royal Anguilla Police Force answer all calls.
The control room will be operational at all times of the day and night with teams of three – one call supervisor and two call handlers – per shift.
It will use a new command and control system that links directly with a new server, the Governor’s Office told Anguilla Focus.
“This will enable faster call handling and radio dispatch across all emergency services, enabling as required a joint operating channel to enhance public safety,” the office said.
In the Facebook post, the governor thanked all those involved in bringing the control room to fruition.
These include the Department of Disaster Management, the Department of Information Technology and E-Government Services, the Ministry of Infrastructure, Communications, Utilities, Housing and Tourism, and the Royal Anguilla Police Force.
